Maybe you are still recovering from it, and trying to make sense of it.
Or maybe you know someone who had a bad experience in a church and now they are soured against the church or anything religious. What do you say to them?
Here is a very brief article that is helpful on not excusing unloving behavior in a church and also helping someone move beyond it. As it say, “Christians admittedly aren’t perfect, but that’s no excuse for failing to demonstrate Christ’s love.”
On the other hand, sometimes people blame the church for things they shouldn’t. For instance, I can’t actually blame a church for my not growing spiritually. That is each person’s responsibility. The church didn’t “burn out” a person. Again, that is on us. Carey Nieuwhof lists 5 Things People Blame The Church For…But Shouldn’t.